Terms of Sale
Last updated: 4 October 2026
Orders
An order is a request. It is only accepted when we confirm it on WhatsApp. We may refuse or cancel an order if stock is short, a price is wrong, or we cannot reach you.
Prices and stock
Prices are in MYR and may change without notice. Online stock and prices are a guide. We confirm the final amount before you pay.
Payment
Pay by the QR code we send you, before collection. We prepare your order only after payment is received.
Collection and delivery
Collect on the date and time confirmed, during opening hours (6:30 AM to 1:00 PM). Orders not collected within 2 days of the agreed date may be cancelled, with no refund for prepaid perishable or made-to-order items. Delivery, if offered, is quoted separately, and risk passes to you on handover.
No returns or refunds for change of mind
All sales are final. We do not accept returns, exchanges or refunds because you changed your mind, ordered the wrong item, or no longer need it. Opened, used or food items cannot be returned for hygiene and safety reasons.
Faulty or wrong items
Your legal rights are not affected. If an item is damaged, expired, defective, or not what you ordered, tell us within 24 hours of collection or delivery with your order number and a photo. We will replace it or refund it.
Food and allergens
Our products may contain or be made near allergens (e.g. wheat, milk, eggs, nuts). Check the label. You are responsible for checking suitability for your needs. Follow storage instructions and expiry dates.
Our liability
To the extent the law allows, our liability is limited to the price you paid for the item concerned. We are not liable for indirect loss.
Law
These terms follow the laws of Malaysia.